The Vteam blog has now stated Mentor policy on AR chat in the official groups.
Please read it over at http://vteamblog.com/2008/06/19/mentor-groups-hot-topic-question-help-with-abuse/#more-171
The new directive states "we would like to request further that issues of abuse not be brought to the Mentor or Mentor Q&A channel"
It is now very plain that it is not a Mentor chat topic and SL Mentor chat and Q&A are not places for that topic.
I have spoken on this for some time as to why I thought it was not a good place to have that topic and related chat. Now it is the policy. There are many resources to discuss AR/TOS/CS and the official chats are not those resources. Please read the Vteam blog and get up to date information on what you should do if you have a AR urgent topic to discuss.
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